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Technical Support

Tired of living with the panic that comes with something going haywire with your website and not knowing what to do?  Do you cringe every time you hit ‘Update’ for fear your site will throw an fatal error afterwards and you’ll see your profits evaporate?  Do you enjoy maintaining your own site but just need help working through the odd glitch or something you don’t quite ‘get’?

We can help.  In fact, we love to help.  Troubleshooting and solving problems for clients is one of the tasks we enjoy the most – and we’d be thrilled to help YOU!

  • Detail
  • WP Tech Support
  • Plug-in Installation
  • Plug-in Set-up
  • Plug-in Updates
  • WordPress Updates
  • Theme Updates
  • Site Backups
  • Performance Issues
  • Widgets
  • DAP Support
  • Training
  • Consult
  • Screencast Videos
  • Content Uploads
  • Image Uploads
  • Troubleshooting
  • Embed Media
  • FTP to Server
  • How-to
  • More

VIP Support

$597

  • The Royal Treatment
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes

Skype Consults

$77 ea

  • Help when you need it!
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes

Security Updates

$77/m

  • Peace of mind.
  • No
  • No
  • No
  • Yes
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No

How It Works

VIP Support

Our top rated package makes it easy to keep your site in tip-top shape without having to worry about hiring someone every time you need assistance.  Imagine being able to focus on what you do best while someone else looks after all the stuff you don’t want to!  As a VIP client, we can get into your site quickly, fix/update/upload whatever needs fixing, updating or uploading, and get out so you’re up and running fast or launching that next campaign!

Here’s how it works:

  • Pre-pay for 5 or 10 hours of VIP service, depending on your anticipated needs (save $5/h off our regular rate of $65/h).
  • We’ll set you up with a personal Basecamp project account so you can stay in touch with developments at any hour of the day.
  • Once everything is in place, simply contact us via email or your Basecamp account when you have an issue that needs attention.
  • Within 4 hours, we’ll get back to you with an estimate as to how long the project will take and scheduling details.
  • If you give the go-ahead, we’ll schedule your project and let you know when it’s done!
  • VIP clients receive priority scheduling depending on the urgency of the required task.
  • Tasks are completed during regular office hours (9:00 am to 5:00 pm Monday to Friday [Pacific Standard/Daylight Time)].
  • Emergency service outside of regular office hours may be available at a 50% time surcharge (i.e., if the task takes 1 hour, 2 hours will be subtracted from your time bank).
  • Includes WordPress, theme and plug-in updates, installing and setting up plug-ins, theme design (colors, fonts, widgets, etc.) and technical tweaks, Digital Access Pass or S2 Member maintenance, installing ‘buy buttons’ on sales pages, payment gateway (e.g., PayPal, Authorize.net) troubleshooting, site backups, plug-in/Wordpress troubleshooting, technical ‘glitch’ investigation and resolution, connecting Aweber or MailChimp forms to your website, ecommerce, and research and consulting on specific WordPress/design questions, including creating screencast tutorials for your records and future use.
  • Does not include graphic design services, creating new website installation and design or membership site installation.
  • If you find you don’t need a lot of assistance, don’t worry - unused hours can roll over month to month up to 6 months from the date of purchase.  We’ll notify you 30 days before your package expires so you can schedule some work and get full value from your VIP package.
  • Prepaid hours are non-refundable.

Our VIP clients love the peace of mind that comes with knowing there’s one place they can go for help with their WordPress site.

Ready to get started?  Click the button below and we’ll get you set up!  Questions?  Contact us and we’ll get you the information you need.

 

$597/10 hours

 

$297/5 hours

 

Skype Consults

The ideal package if you’re a do-it-yourself type.  Just contact us to set up a time, pre-pay for your 45-minute session, and we’ll connect via Skype where we’ll address your issue and record the solution in a screencast so you’ll always have it for reference!  Tackle all the tasks listed in the table above and more.

This is a great solution for those one-off issues, or if you have a number of things that are causing you grief.

Let us help you get relief – drop us a note and we’ll set up a session!

 

WordPress Security Updates & Maintenance Membership

The end of having to keep up with all the updates that come with running WordPress so you can focus on writing blog posts, developing products and building relationships with your clients!  For one low monthly price, you can leave all the updates to us.  Here’s how it works:

  • Pre-pay $77 a month per website to be monitored for your monthly service (billed automatically to your PayPal or credit card account, whichever you choose).
  • We set you up on a monthly update schedule – either the 15th or 30th of the month.
  • We’ll monitor and update all your plug-ins, WordPress core and your Thesis, Headway, Genesis/Studiopress or other premium theme to the latest versions where required (does not include new plug-in or new theme installation).
  • If urgent security updates are announced for WordPress or your theme, we’ll make sure they’re updated as soon as a stable version is released (i.e., before your scheduled 15th/30th of the month scheduled updates).
  • Cancel at any time.

Interested in taking a few things off your plate and focussing on your clients instead of your software updates?  Click the button below and we’ll get you set up!  (Note: There’s no risk – you can cancel at any time.  But there IS a risk to not having your WordPress installations updated regularly…)

 

$77/month